Privacy Policy

Last updated: 23 June 2026

1. Who I Am

I am Elena Miari, a counsellor and psychotherapist providing counselling and psychotherapy services to adults and couples, both in person and online.

I am the data controller responsible for the personal information collected through this website.

This Privacy Policy explains how I collect, use, store and protect personal information when you visit my website, contact me, or enquire about my services.

For any questions about this Privacy Policy or how your information is handled, please contact:

Email: elena@elenamiari.co.uk

2. Information I Collect

I may collect and process the following personal information:

  • Your name

  • Email address

  • Telephone number

  • Information you choose to provide when contacting me

  • Information submitted through website enquiry forms

  • Information contained in emails, telephone calls or messages sent to me

  • Information relating to your physical or mental health where you choose to provide this as part of an enquiry

I ask that you do not include highly sensitive personal information in your initial enquiry unless it is necessary to help me understand your request for support.

3. How I Use Your Information

I use personal information to:

  • Respond to enquiries

  • Arrange consultations and appointments

  • Provide information about my services

  • Manage enquiries and appointments

  • Meet legal, professional, and regulatory obligations

I will only use personal information where I have a lawful basis to do so under applicable data protection legislation.

4. Lawful Basis for Processing

I process personal information where I have a lawful basis to do so under applicable data protection legislation. Depending on the circumstances, this may include:

  • Taking steps at your request before entering into a therapeutic services arrangement

  • My legitimate interests in responding to enquiries and managing my practice

  • Compliance with legal and regulatory obligations

  • Your consent, where consent is required

5. How I Store Information

Information submitted through website contact forms may be stored within Squarespace and transmitted to me by email.

Enquiry information may also be stored within my email systems and Squarespace for the purpose of responding to enquiries and arranging appointments.

I take reasonable steps to protect personal information from unauthorised access, misuse, loss, or disclosure.

6. Third-Party Services

I use third-party service providers to operate my website and communication systems. These providers may process personal information on my behalf in connection with the services they provide.

This includes Squarespace, which hosts my website and processes information submitted through website contact forms.

I may also use email service providers and other business systems necessary for the operation of my practice.

7. Retention of Enquiry Information

I retain enquiry information for as long as is reasonably necessary to respond to enquiries, arrange appointments, comply with legal obligations, and maintain business records.

If you begin therapy with me, information relating to your therapy will be handled in accordance with the privacy information provided as part of the therapeutic contracting process.

8. Marketing Communications

I do not use personal information submitted through website enquiries for marketing purposes.

I do not send newsletters, promotional emails, or marketing communications to individuals who contact me through this website.

9. Cookies

This website uses cookies and similar technologies provided by Squarespace to support the operation, security, functionality, and performance of the website.

Some cookies may be used to help me understand how visitors interact with the website and to improve the user experience.

I do not currently use advertising or marketing cookies.

You can control or disable cookies through your browser settings, although doing so may affect the functionality of certain parts of the website.

For further information about Squarespace's use of cookies and similar technologies, please refer to their privacy and cookie information.

10. Your Rights

Under applicable data protection legislation, you may have the right to:

  • Request access to the personal information I hold about you

  • Request correction of inaccurate or incomplete personal information

  • Request the deletion of personal information where appropriate

  • Object to or request restriction of certain processing activities

  • Request a copy of personal information you have provided

These rights are subject to applicable legal, professional, and regulatory requirements.

11. Complaints

If you have concerns about how I handle your personal information, please contact me in the first instance and I will do my best to resolve the matter.

Email: elena@elenamiari.co.uk

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

12. Information Commissioner's Office

The Information Commissioner's Office (ICO) is the UK's independent authority responsible for upholding information rights and data protection legislation.

Further information can be found at: Information Commissioner's Office (ICO)

13. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes in my services, legal obligations, website functionality, or data protection practices. Any updates will be published on this page.